Skybreak is an independent airport representation company with headquarters at Gatwick Airport. The company looks after the airport passenger service requirements of a cross section of organisations ranging from destination specialists and niche market travel companies, to worldwide tour operators and airlines. The services Skybreak offers include meet-and-greet, delay management, tour operator and airline representation, including airline sales, ticket hand-over, collection of fees and IATA documentation. Skybreak has developed a reputation for supplying innovative solutions for specific airport issues including its ability to expertly handle and administer unexpected events.
With desks in both the South and North Terminals at Gatwick airport, Skybreak has over 15 years of representation experience and its product knowledge and awareness are the best in the industry. A dedicated and loyal team of staff ensure Skybreak’s clients can be confident of dealing with a known team member. Skybreak nurtures its relationship with trade associations and airlines and has launched a first for UK airport representation by teaming up with Aviance, the global alliance of airport service providers.
Thanks to European legislation there are now strict regulations regarding how to deal with delayed passengers. Charter passengers are no longer treated differently to those travelling on scheduled airlines. Today’s passengers expect a full contingency plan for any delays, whether they are travelling with a national airline, destination specialist, mainstream tour operator or seat-only operator. Skybreak’s unique Hospitality For Delay programme uses not only the facilities on offer at the airport, but also in the surrounding community to ease the inconvenience of delayed flights.