Head of Airport Operations
Derek has a long serving history with Bland Group International. Joining as an 18 year old, Derek has significant experience carrying out all the functions required from a ground handling agent. The operations which have developed and grown consistently since 1985, have been managed by Derek since 2006. As Head of Operations, Derek is is responsible for managing the entire ground handling operation at Gibraltar International Airport including, overseeing the check in, reservations, missing baggage, load and balance control. Managing over 76 members of staff, Derek also has overall responsibility for ensuring airline key performance indicators are well as well as overseeing strictly safety and security standards required by regulatory authorities.
A key member of staff, Derek is always driving new initiatives to ensure the safety and security of all passengers, crew and staff. During his time at Gibair he has been responsible for expanding and ensuring that there is a comprehensive training programme in place for all employees. He also developed a Safety Management System and a Cargo Regulated Agent Programme essential for the progression of the organisation and required by regulatory authorities. In 2011, Derek handled a key project, moving all ground handling operations from the old to the new terminal.