News & Community
The Calpe Lounge July, 01 2019

Bouchra Zemmouri celebrates 20 Years’ Service with Bland Group

Bouchra Zemmouri  joined the company in June 1999, as a “Part-time casual breakfast waitress” at the Rock Hotel and has proudly celebrated her 20th anniversary with the Bland Group.

In 2010 Bouchra moved to the Airport Lounge team and is today a Hostess in the Calpe Lounge. She is responsible for checking in clients, assisting with queries, replenishing stock snacks and drinks and providing a clean and relaxing environment for passengers departing the executive Airport Lounge from Gibraltar International Airport. 

Bouchra, was recognised for her outstanding customer service in September 2018. Along with her colleauges Katrina and Charlotte, she was awarded the prestigious Golden Ticket by British Airways. The Golden Ticket was given by a passenger transiting through the Gibraltar International Airport and who wanted to formally acknowledge the excellent customer service provided by our staff at the Calpe Lounge. Golden Tickets are only awarded when the customer feels the recipients have gone out of their way in ensuring the customer experience is outstanding.

Reflecting on Bouchra’s 20 years, Calpe Lounge Manager, Lynn Daly said “Bouchra is professional and punctual, she is very passionate about her job and enjoys looking after all clients who enter the lounge. We have marked the day by celebrating her success”.

Bland Group prides itself on the commitment and dedication of it’s employees. Extraordinary employees such as these, are not uncommon amongst our workplace. In 2018, Bland Group celebrated the retirement of Paul Pereira who worked for the Group for over 40 years. His wife Nina, and before them Paul’s father Louis Pereira, have dedicated their working lives to the Group, between them over 120 years of service.