Board & Key Staff
The Rock Hotel
News & Community
Western Mediterranean Businesses
News & Community
October, 08 2018
HoverCare introduces customer cards for enhanced customer service
Hovertravel is developing its HoverCare initiative with the introduction of new customer cards to help provide a more tailored and personalised service for its customers. The HoverCare card will also act as identification for discounted HoverCare for on-going travel.
Neil Chapman, managing director at Hovertravel, says: “It has been over 12 months since we introduced the HoverCare initiative and we have run comprehensive training across all our teams to improve accessibility for all. In our most recent wave of training we are learning Makaton, Dementia Awareness and even some basic Makaton. These skills are put into practise every day in our operation and we wanted to make sure that our customers get the maximum benefit from these skills we have learnt.”
Hovertravel customers will be able to request a HoverCare card which will indicate whether they require help with luggage, are a lip reader, whether they need to be seated, or would like help boarding the craft. The HoverCare card can also, if the customer wishes, show that the holder has reduced mobility, autism, dementia, reduced vision or impaired hearing.
Carers can request a HoverCare Card if they are regularly travelling and may gain free of charge travel when they travel whilst providing care (on a 1 to 1 basis) to a person who has reduced mobility or who is entitled to disability care.
Neil adds: “By showing the HoverCare Card to our staff, our customers will receive any extra assistance they may need without even having to ask and can be confident that our teams are on hand to make sure each and every journey is the best it can possibly be. Come along to one of our coffee mornings, sign up for your card and see how we can provide assistance which is best suited to you.”
Cards can be requested in the terminals on production of the appropriate identification. Hovertravel’s forthcoming coffee morning sessions will run between 10am and 12noon and planned for the following dates: Thursday 18th October, Monday 19th November and Wednesday 5th December.
For further information and details of eligibility please visit our Hovertravel
View all News & Community
More Stories from Hovertravel
October, 17 2022
Solent Views officially open for business
Ryde’s newest meeting venue is now open for bookings following a renovation of Hovertravel's terminal.
August, 18 2022
Ryde Town Council and Hovertravel team up for late night flights
Hovertravel has added even more late night flights over the August bank holiday weekend.
August, 17 2022
Hovertravel enhances accessibility facilities, thanks to Island Line
From today, disabledcustomers...
July, 12 2022
Hovertravel announces additional late night flights to support...
As in previous years, Hovertravel is again adding extra flights to its timetable to support Isle of...
June, 07 2022
Hovertravel partners with Portsmouth Pride
Hovertravel has partnered with Portsmouth Pride to show support for the LGBTQ+...
May, 30 2022
Hovertravel dedicates 70-mile flypast to Queen
To celebrate this once-in-a-lifetime Platinum Jubilee, Hovertravel has organised a unique marine...
May, 13 2022
Hovertravel celebrates a successful season of late-night Pompey FC...
For the 2021/22 football season Hovertravel has operated a record number of late night flights with...
May, 06 2022
Hovertravel is the first cross-Solent ferry operator to recognise...
Hovertravel has announced that it will officially recognise the Hidden Disabilities Sunflower....
April, 27 2022
Hovertravel recognised for Island Rescue Patient Transfer Service
Hovertravel won a silver award at Tourism South East’s 2021/22...
Take a look into our evolution
Take a look back in time from 1810
Find out more about our key people