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Hovertravel
October, 29 2019
Hovertravel’s Customer Service Superstar in the final
Hovertravel’s Lorry Middleton has been shortlisted for the final of the Beautiful South Awards Customer Service Superstar. Lorry is a firm favourite with Hovertravel customers, both the regular users and those who are first-time passengers.
Loretta Lale, Head of Commercial at Hovertravel, explains: “Lorry’s name is the one which is most mentioned in our positive reviews. He has been nominated in our internal customer service awards consistently and it is this ongoing dedication from Lorry to the customer which makes him a great example to everyone at Hovertravel. He is approachable, engaging and always looking to help customers. Most recently he was described as a ‘true gentleman’ and ‘a treasure’.”
Lorry’s commitment to the customer is his highest priority. He regularly demonstrates this by making sure that customers are sitting comfortably, that they know what will happen at the other end of their hovercraft journey and by making insightful suggestions and recommendations to greatly improve the customer’s overall trip.
Lorry and Hovertravel will now have to wait until 10 December for the final, where he will be alongside the other finalists from Southampton Harbour Hotel & Spa, Gunwharf Quays, Chichester Festival Theatre and Solent Hotel & Spa.
The Beautiful South Awards celebrate excellence in tourism across the South East. They aim to promote and reward businesses and individuals in the tourism industry, whatever their sector and size. They are independently judged, and all entrants receive feedback.
Hovertravel also achieved Commended status in the Access and Inclusivity Award category for their Hovercare initiative.
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August, 18 2020
Hovertravel’s Tourism Superstar officially recognised at virtual...
Lorry Middleton won the public vote to become the nation’s tourism superstar earlier this year
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June, 29 2020
Hovertravel thanks our Armed Forces
Hovertravel is using Armed Forces Day (Saturday 26th June) to say thank you to our armed forces.
Hovertravel
May, 04 2020
Hovertravel trials Island Rescue for NHS and BBC
Hovertravel is continuing to work closely with the NHS to further develop their Island Rescue service
Hovertravel
April, 26 2020
Hovertravel favourite is voted the UK’s Tourism Superstar!
When it comes to brightening up your day, Hovertravel’s Lorry Middleton is often quoted as the perfect tonic.
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April, 15 2020
Hovertravel adds 24/7 Island Rescue to critical lifeline services
Hovertravel has created a new way to transport patients across the Solent at any time of the day or night.
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