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Hovertravel March, 25 2019

Hovertravel expands User Group with Twitter

Hovertravel’s successful user group (HUG) is evolving from a small panel of customers meeting three times per year to an hourly discussion on Twitter held every month and open to all Hovertravel users.

“The HUG started in 2010 and has been very effective in giving us the opportunity to listen and learn from our customers,” explains Julie Horrocks, Hovertravel’s Head of Operations, “The success of the user group has attracted requests from a wide variety of different customers and stakeholders who want to provide their input so we are creating a HUGhour on Twitter to increase participation.”

The HUGhour meetings will be conducted on a dedicated HUG Twitter account (@HovertravelHUG) and aims to be a forum for Hovertravel to receive recommendations for improvements to products and services suggested by users and in turn provide users with regular updates on Hovertravel’s performance.

The dates for the HUG Twitter meetings are 

  • 27th March 1pm 
  • 24th April 1pm 
  • 29th May 1pm

Julie continues: “If you use Hovertravel and you want to be involved in a constructive dialogue to help make our service better for all customers, we welcome your input.”

For more details about the HUG meetings on Twitter please click here

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