Hovertravel expands User Group with Twitter

Hovertravel’s successful user group (HUG) is evolving from a small panel of customers meeting three times per year to an hourly discussion on Twitter held every month and open to all Hovertravel users.

“The HUG started in 2010 and has been very effective in giving us the opportunity to listen and learn from our customers,” explains Julie Horrocks, Hovertravel’s Head of Operations, “The success of the user group has attracted requests from a wide variety of different customers and stakeholders who want to provide their input so we are creating a HUGhour on Twitter to increase participation.”

The HUGhour meetings will be conducted on a dedicated HUG Twitter account (@HovertravelHUG) and aims to be a forum for Hovertravel to receive recommendations for improvements to products and services suggested by users and in turn provide users with regular updates on Hovertravel’s performance.

The dates for the HUG Twitter meetings are