OK, I agree with this
Board & Key Staff
The Rock Hotel
News & Community
Western Mediterranean Businesses
News & Community
September, 17 2018
Next level added to HoverCare initiative
Hovertravel is celebrating the anniversary of the highly regarded HoverCare initiative by announcing major enhancements to its customer assistance provision. HoverCare was launched last September with the first ever age simulation training on a hovercraft, in conjunction with Barclays Accessibility Team.
“The response to HoverCare over the past year has been extremely positive,” explains Loretta Lale, Head of Commercial at Hovertravel, “This initiative was originally planned to bring all our customer assistance provisions under one banner and strengthen our skills base for persons of reduced mobility. We are now adding the next level of training and looking to learn from how other organisations are upskilling their workforces.”
Hovertravel is training its staff to understand and appreciate a broad range of issues including autism, loss of sight, loss of hearing and dementia awareness. With help from leading experts in each of these fields, the teams at Hovertravel are becoming more skilled in providing meaningful assistance to a broader range of customers. Hovertravel is working with specialist trainers from a diverse set of organisations such as Edinburgh Airport, Medina School’s Makaton training, Admiral Nurses, Dementia UK and the Guide Dogs for Blind, seeking insights into best practice as it is applied as well as learning the fundamental principles.
In addition to this internal tuition programme, Hovertravel is planning a series of themed coffee mornings to give customers the opportunity to see the HoverCare initiative in action and to familiarise themselves with the terminals.
Loretta continues, “With our staff training underway, we wanted to dedicate a series of morning sessions to customers, so they can ask questions, explore the facilities at the terminals and learn how Hovertravel can make their journey as straightforward as possible.”
The two-hour planned coffee morning sessions will run between 10am and 12noon and planned for the following dates:
Wednesday 19th Sept Autism Awareness
Thursday 18th Oct Support for Sight
Monday 19th November Support for Hearing
Wednesday 5th December Dementia awareness
Although there is a theme for each event, all are welcome to attend any dates and if you cannot attend a specific date, please come along to one of the other sessions. There is more information on HoverCare on the Hovertravel
View all News & Community
More Stories from Hovertravel
June, 29 2020
Hovertravel thanks our Armed Forces
Hovertravel is using Armed Forces Day (Saturday 26th June) to say thank you to our armed forces.
May, 04 2020
Hovertravel trials Island Rescue for NHS and BBC
Hovertravel is continuing to work closely with the NHS to further develop their Island Rescue service
April, 26 2020
Hovertravel favourite is voted the UK’s Tourism Superstar!
When it comes to brightening up your day, Hovertravel’s Lorry Middleton is often quoted as the perfect tonic.
April, 15 2020
Hovertravel adds 24/7 Island Rescue to critical lifeline services
Hovertravel has created a new way to transport patients across the Solent at any time of the day or night.
April, 03 2020
Hovertravel helping hands across the water
The Isle of Wight Gin Distillery is using Hovertravel to speed its Wight Wash hand sanitiser across the Solent.
April, 01 2020
Isle of Wight ferries co-operate to maintain critical lifelines
Following the announcement that Wightlink is suspending the Fast Cat from Ryde Pier
March, 25 2020
HoverBus keeps transport connected for essential travel
Hovertravel’s HoverBus timetable has been revised to match the hovercraft’s new hourly timetable.
March, 23 2020
Keeping flying for the Island key workers and supplies
Following the Prime Minister’s statement that transport is “important for the delivery of crucial public services”
March, 19 2020
Hovertravel introduces Hover Flexibility
Hovertravel has announced some temporary changes to its usual terms and conditions to help customers at this challenging
Take a look into our evolution
Take a look back in time from 1810
Find out more about our key people