Skybreak desk with customer

Skybreak provides a range of client and aviation travel trade services across a number of airports; both through a physical presence and remotely via a dedicated video conferencing facility



Skybreak offers support to both the travelling public and travel trade with a diversity of services, and specialist products. These include on airport flight representation and passenger travel recovery facilities, as well as offering flight consolidation and sales via our specialist aviation department.

At Gatwick Skybreak operates Your Service Centre – Gatwick for the airport,handling on airport and aviation requirements for a range of organisations from destination specialists and niche market travel companies, to worldwide tour operators and industry leading airlines. With services including but not imited to airline sales, ticketing facilities and crisis management. Your Service Centre plays an important role in the development and the delivery of enhanced passenger experience at Gatwick Airport

Our dedicated and experienced team of staff consistently excel in offering supportive passenger services. Our team have consistently demonstrated their ability to cope with the unexpected in a composed and professional manner. Thishas contributed to strengthen the reputation and development of Your Service Centre and Skybreak brands. Over the past three decades years Skybreak has assisted more than five million passengers with requests which include avariety of important customer service enquires, as well as a number of issues such as disruption, delays and missed flights.

Missedaflight.comprovides a dedicated passenger disruption advice facility, through our in-house contact centre team. Our Missed A personal advisers, are specially trained to support airport operators, throughout the UK, assisting passengers with disrupted travel advice and rebooking options. With enhanced technical and travel experience we offer guidance and advice with a range of alternative travel options for those passengers who unexpectedly find their original travel plans disrupted by various situations beyond their control.


Skybreak can provide remote expert assistance for travellers who have experienced disruption to their itinerary. Delivered through the latest easy-to-use video calling technology, Skybreak’s team offer options to get travellers to their destination, as well helping to re-organise other elements such as accommodation, car hire and transfers.  Skybreak has a highly trained and hugely supportive team with a track record of more than 30 years of delivering travel recovery solutions for airports, airlines and tour operators.


Strivingto be a recognisable brand, promoting confidence and trust in their clients,Skybreak is registered and hold an IATA license along with ATOL bonded insurance.


We have a strong focus on encouraging and developing our team of employees, which has been recognised by our accreditation by Investors in People. Our commitment to new entrants to the travel industry, has enabled us to create and develop our Apprenticeship scheme, and we are extremely proud of the national recognition, with our inclusion to the top 100 of Apprenticeship employers for two years running. Skybreak is committed to supporting local community charities, with fundraising events being held for our nominated charities, Chestnut Tree House, Star Trust and Travel Care Gatwick.

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